Challenging Behaviour Service

Supporting someone with learning disabilities and or behaviour that challenges can be very stressful and isolating. Having someone who is able to offer advice and support can make a huge difference.

The term “Challenging Behaviour” has been used to refer to “difficult” or “problem” behaviours which may be shown by children or adults with a learning disability.

Challenging Behaviour can put the safety of the person or others at risk or have a significant effect on the person’s everyday life.


All behaviour happens for a reason, being aware of the causes is key to limit it’s impact and find alternatives.

A ‘functional assessment’ is a good way to find out the exact causes of a person’s behaviour. Some of the key areas analysed include:

•    Description of the behaviour i.e. exactly what happens.

•    Early warning signs, e.g. becoming red in the face.

•    What happens before the behaviour, e.g. does something trigger the behaviours? e.g. noisy environment, being told no.

•    What happens after the event, i.e. what is the person getting or not getting from the behaviour that makes them want to do it again?

Using this information reach produces a Positive Behavioural Support Plan that helps:

•    Reduce the frequency of challenging behaviour or

•    Lessen the impact on the person and for those caring for them.

Working Together

The reach Clinical Practice Specialist will work in collaboration with any existing external agencies that may already be involved with the person.

Life Improvement

By working together and improving a person’s quality of life, challenging behaviour reduces as a side effect.

The  plan will help the person to stay in:

•    Green ‘Primary’ Phase: Where a person is mostly calm and relaxed.

Will give you helpful  advice  to help manage:

•    Amber ‘Secondary’ Phase: Where a person starts to  become anxious. Quick action and de-escalation is key.

Advise what to do if the person hits ‘crisis’:

•    Red ‘Reactive’ Phase: How best to keep the person and yourself safe.

What to do during:

•    ‘Post-incident’ Phase: Where the person starts to relax  again to stop incidents from quickly re-occurring.

Video credits: The Centre for the Advancement of PBS at BILD

Get in touch

If you would like to find out more about our Challenging Behaviour Service – please contact:

Kelly Harris

Tel: 01633 225111